Privacy Policy

1. Data We Collect

We collect information you provide directly (e.g. name, email via contact forms), technical data automatically collected (IP address, browser type, device identifiers, pages visited, referring URLs), and usage analytics data.

We do not collect payment information directly; any top-up transactions are handled by third-party operators.

2. How We Use Your Data

To operate and improve smb-topup, deliver relevant editorial content about Singapore and Indonesia mobile operators, respond to enquiries, and send optional newsletters (with your consent).

We may use aggregated, anonymised data for internal analytics and to understand audience interests across our telecom guides.

3. Cookies & Tracking

We use strictly necessary cookies (session management), analytics cookies (Google Analytics 4), and advertising cookies (Google AdSense/AdManager) to measure performance and serve relevant ads.

You can manage or withdraw cookie consent at any time via our Cookie Settings panel or by adjusting your browser settings. See our Cookie Policy at #/cookies for full details.

4. Third-Party Sharing

We share data with: Google LLC (analytics & advertising), hosting providers, and email delivery services — all bound by appropriate data-processing agreements.

We do not sell your personal data to any third party, ever.

5. Your Rights (GDPR & CCPA)

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — request deletion of your personal data ('right to be forgotten').
• Portability — receive your data in a machine-readable format.
• Opt-out (CCPA) — California residents may opt out of any sale of personal information (we do not sell data, but you may assert this right).
• Withdraw Consent — unsubscribe from marketing or revoke cookie consent at any time.

6. Data Retention

Contact form submissions are retained for up to 24 months. Analytics data is retained per Google's default retention period (14 months). Backups are purged within 90 days of deletion requests.

7. Security

We implement HTTPS encryption, access controls, and regular security reviews. No method of transmission over the internet is 100{e81b36ff72a513f4cd4a4101de2a4088064a34df232607975e72b3954f84cec9} secure; we cannot guarantee absolute security but commit to industry-standard safeguards.

8. Children's Privacy

smb-topup is not directed at children under 13. We do not knowingly collect personal data from minors. If you believe a child has submitted data to us, contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be announced via a notice on our homepage. The 'Last Updated' date at the top of this page always reflects the current version.

10. Contact Us

For any privacy-related requests, questions, or complaints, please contact our Data Privacy Officer at [email protected] or write to: smb-topup, 71 Robinson Road, #08-01, Singapore 068895.